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Warning on the Importance of WaterMark Accreditation

In late September, the Plumbing Industry Council announced that it had "become aware of an incident where a manufacturer (of heat pumps) did not hold a current WaterMark certification for its product. The approval had lapsed and this resulted in the solar hot water system not complying with the Plumbing Code of Australia.

Section 30 of the Standard Plumbing and Drainage Regulations 2003 (QLD) (SPDR) requires plumbing and drainage items installed in Queensland to be properly certified. Further, commencing 1st May 2011, the Plumbing Code of Australia was merged with the Building Code of Australia to form the National Construction Code (NCC). The NCC requires all water heaters and water heated storage tanks to have a WaterMark certification in accordance with the relevant Australian Standard 3498-2009.

For water heaters and water heated storage tanks, this means that products must have WaterMark certification. Licensed persons must comply with plumbing laws when they install water heaters and water heated storage tanks by ensuring that the products hold a WaterMark certification.

WaterMark requirements protect the health and safety of the community so that consumers can be confident knowing that the installed product has the required certification.

Dux Hot Water applauds the efforts of the Plumbing Industry Council, QLD, in highlighting this important issue. Dux customers can rest assured that Dux water heaters are fully certified to WaterMark. WaterMark certified goods comply with the required specifications and standards and it is an offence in NSW, WA and QLD to install a product which is not WaterMark certified.

Commenting on the importance of the WaterMark, Simon Terry, General Manager at Dux Hot Water, said, "The water heaters that plumbers install must have the WaterMark accreditation prior to connecting to the potable water supply.

"Dux wants to highlight to plumbers that they should never install a water heater without WaterMark" he added.

WaterMark certification of a product indicates that it has been tested and has passed a number of requirements regarding its suitability for supplying water for households and for human consumption. These tests encompass taste, smell, toxins and corrosive effects on plumbing connections and pipework.

WaterMark approval is not proof that a product will operate correctly or that it complies with the relevant Australian Standards regarding product quality or performance but is mandatory in most parts of Australia for plumbing products intended to be connected to municipal water mains.

All Dux water heaters produced are fully WaterMark certified and manufactured to suit water conditions of most Australian metropolitan supplies. Please note that harsh water supplies can have a detrimental effect on water heaters and their life expectancy. If unsure about water quality, plumbers can obtain information from their local water supply authority.

While it is not illegal to sell products without a WaterMark, WaterMark certification is mandatory for products to be legally installed in accordance with State and Territory plumbing regulations. Those products required to be certified are listed in the Plumbing Code of Australia and AS5200.000.

Products must be marked with the WaterMark logo, the product Standard against which the product has been certified and the product Licence Number. For further information regarding the WaterMark, please visit www.watermark.standards.org.au.

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