Dux Hot Water Unit

Manufactured by Dux Manufacturing Limited ("Dux")

Terms of Warranty and Replacement Guarantee

Effective for all Mains Pressure Storage Hot Water Heaters
manufactured and sold after 1st July 2002.

THE DUX HOT WATER UNIT THAT YOU HAVE PURCHASED COMES WITH A COMPREHENSIVE 1 YEAR PARTS AND LABOUR WARRANTY AND A GUARANTEE TO REPLACE YOUR HOT WATER UNIT IF THE INNER CYLINDER FAILS WITHIN 5 TO 10 YEARS, DEPENDING ON THE MODEL YOU HAVE PURCHASED. The terms of the Warranty and replacement guarantee are set out below.

Warranty

1. Your hot water unit and its components are covered by a 1 year warranty against defective factory parts or workmanship from the date your hot water unit is installed. If the date of installation is unknown, the warranty commences 1 month after the date of manufacture (which can be found on the serial plate on the hot water unit).

2. This warranty is for normal use of the hot water unit and covers the repair and/or replacement of any failed component in the hot water unit or where necessary , the hot water unit itself. Under this warranty Dux will repair or replace the component or hot water unit free of charge (except for certain transport or travelling time costs which may be payable by the owner under clause 9 below). The decision to repair or replace the component or hot water unit will be entirely at the discretion of Dux.

3. The warranty only applies to defects in the hot water unit which have arisen solely due to faulty materials or workmanship.

5 Year Replacement Guarantee.

4. If an inner cylinder fails on a Dux hot water unit (other than a Dux "Marathon" model), within a further 4 years after the end of the 1 year warranty period, Dux will provide a free replacement hot water unit at the nearest approved Dux agent or Dux office to the owners home. Under this replacement guarantee, the transport, installation and labour costs of delivering the replacement hot water unit and removing and replacing the existing hot water unit with the replacement hot water unit will be charged to the responsibility of the owner of the existing hot water unit.

10 Year Replacement Guarantee.

5. If the inner cylinder fails on a Dux "Marathon" hot water unit model No 250T1, 250T2, 315T1, 315T2, 400T1,or 400T2 within a further 9 years after the end of the 1 year warranty period, Dux will provide a free replacement hot water unit at the nearest approved Dux agent or Dux office to the owners home. Under this replacement guarantee, the transport, installation and labour costs of delivering the replacement hot water unit and removing and replacing the existing hot water unit with the replacement hot water unit will be charged to the responsibility of the owner of the existing hot water unit.

Scope of Warranty and Guarantee

6. The warranty and replacement guarantee do not apply to any defects or damage not due to faulty factory parts or workmanship, including but not limited to defects or damage caused by or resulting from:-

a) accidental damage, abuse, misuse, maltreatment, abnormal stress or strain, harsh or adverse water conditions, contamination or corrosion from particles in the water supply, excessive water pressure or temperature or neglect of any kind to the hot water unit or its components.

b) alteration or repair of the hot water unit other than by an approved Dux agent or a Technician of a gas or electricity utility approved by Dux.

c) attachment of any parts or accessories other than those manufactured or approved by Dux; and

d) faulty or improper installation of the hot water unit, including installation otherwise than in accordance with the instructions contained in the owner's manual supplied by Dux.

7. The warranty only applies to the hot water unit and/or components in the hot water unit and does not cover any plumbing or associated parts, including but not limited to, pressure limiting valves, stop cocks, non return valves, electrical switches, pumps or fuses, supplied by any person installing the hot water unit.

8. Where a hot water unit or a component in a hot water unit is replaced by Dux, the balance of any original warranty or replacement guarantee period will remain effective. The replacement part or hot water unit does not carry any additional warranty or replacement guarantee.

9. Where the hot water is located outside the metropolitan area of a capital city and is:-

a) more than 25 kilometres from a Dux office; or

b) more than 25 kilometres from a Dux agent

the owner will be responsible under the warranty, for paying the costs of transporting the hot water unit or any component in the hot water unit to and from an approved Dux agent or to a Dux office (including the costs of any insurance associated with that transport) or paying the travelling time of an approved Dux agent to and from the owner's house premises.

10. Where the warranty applies but the hot water unit is installed or located in a position that does not comply with the Dux installation instructions or any relevant statutory requirements, the owner of the hot water unit will be responsible for the costs of:-

a) the dismantling or removal of cupboards, doors, walls of special equipment and

b) any labour required.

to gain access to and to bring the unit to a position that complies with the installation instructions or relevant statutory requirements.

11. Dux's obligations under this warranty and replacement guarantee are limited to repairing or replacing the hot water unit or components. To the extent permitted by law, Dux will not be liable for any loss or damage to furniture, carpets, walls, foundations or any other consequential loss of any kind caused by a defect in the hot water unit or any component.

12. Any claim under the warranty or replacement guarantee must include full details of the defect and/or damage to the hot water unit and/or component in the hot water unit. All claims must be made within one month of the detection of the defect.

13. In addition to this warranty and replacement guarantee, certain legislation (including the Trade Practices Act 1974 and consumer protection legislation of the States and Territories) gives the owner certain rights which cannot be excluded, restricted or modified. Nothing in this warranty and replacement guarantee has the effect of excluding, restricting or modifying those rights.

14. In the case of a hot water unit acquired for other than personal domestic or household use, Dux's liability for a breach of a condition or warranty implied by Division 2 of Part V (other than Section 69) of the Trade Practices Act (1974) and any equivalent State or Territory legislation is expressly limited to any one or more of the following, as determined by Dux:-

a) the replacement of the hot water unit;

b) the repair of the hot water unit;

c) the payment of the cost of replacing the hot water unit or of acquiring an equivalent hot water unit;

d) payment of the cost of having the hot water unit repaired.