Dux is here to help, try the following troubleshooting tips below or call Dux on 1300 365 116 for further assistance.
Already have a natural gas connection? If you are using natural gas for cooking and room heating, it makes sense to use natural gas for your hot water. If not, a wide selection of electric storage water heaters are available.
View the Dux Product Calculator to view a suitable hot water system for your requirements.
Most energy companies offer cheaper concessional rate tariffs for use with electric water heaters. These “off-peak” tariffs supply electricity during select periods during the night and/or day.
This can be a great way to save on your electricity bills when coupled with a large volume storage tank to supply enough hot water for your home inbetween heating periods.
Speak to your energy company regarding tariff availability.
There is generally a fair distance between the water heater and the outlets. When you are not using any hot water, the water stored in the line will go cold. When you open an outlet, ensure you have waited enough time for any cold water to be emptied before the hot water is available at the tap. Open the hot tap for a little bit longer to see if this could be the reason.Electric water heaters
Warning: Do not attempt to light the water heater if the pilot is out and the knob is in the “ON” position (one of the number settings). Follow steps below.
Do not look directly into the burner area.
Keep your head above the top of the access cover opening. Use a mirror to observe the flame.
A temperature pressure relief valve protects the storage water heater, by allowing water to escape and inturn relieving pressure.
It is normal for a small volume of water to be discharged during the heating cycle.
If the water volume is more than a full bucket over the period of 24hours may indicate MAY mean the water pressure is rising above the required pressure and your plumber can install a Pressure Limiting Valve
Warning: Never replace the relief valve with one of a higher pressure rating
Call Dux on 1300 365 116 or your local licensed plumber for professional advice.
It is part of the normal operation conditions for Dux heat pump water heaters and high efficiency gas storage water heaters will produce some condensation. This is normally drained outside the water heater and can be seen on the ground near the water heater.
If the water volume is more than a full bucket over the period of 24hours, contact Dux on 1300 365 116 or your local licensed plumber for professional advice.
Thermostats typically provide a small window of adjustment between 60 and 70 deg. Thermostats cannot be set below 60 deg. To adjust your thermostat speak to your local licensed plumber for professional advice.
Note: Hotter water increases the risk of scalding.